Upwork Email Etiquette Certification Test Answers 2018
Answered Test Questions:
1)On a social networking site, which of the following is important to consider - in a personal way-when uploading photagraphs?
a)How many images you can upload as fast as possible.
b)Consider the feelings and reputation of the person whose image you are uploading, especially if the image is compromising in some way.
c)Weather it is clear that you are the one uploading the images or not.
d)None of the above.
2)What does "HTH" mean in an email or on a message board?
a)Happy today happy
b)Hope this helps
c)Help the human
d)Happy to help
e)b and d
3)What is the better Solution than using bold or italic to emphasize when e-mailing or posting online?
a)Use capitals
b)Use color
c)Use carefully chosen words and phrases, so that the meaning is clear and not ambiguous and unlikely to cause misunderstandings.
d)Draw a picture and insert it around the text.
e)None of the above.
4)Which of the following is the best reponse to sending a message that you didn't intend to send or sent to the wrong recipient?
a)Make a request for the e-mail to be recalled or sent back to you.
b)Race over to the recipent's computer, especially if he or she lives or works locally, and delete the message manually.
c)Send a follow-up message explainig that the previous message was a mistake, with a brief apology and explaining that the message can be ignored.
d)jump up and down in frustration and tear you hair.
e)All of the above.
5)What does'scrolling the chat screen' in a internet chat room mean, and is it good or bad netiquette?
a)Looking further down the screen (good netiquette).
b)Scrolling down to follow the conversation as it develops (bad netiquette).
c)Posting multiple, often single letter postings so the chat screen scrolls very fast for all users (bad netiquette)
d)Flicking between multiply chat screen on multiply sites (neither good nor bad netiquette).
e)None of the above.
6)When writing an email, it is generally a good idea for your paragraphs to be_________
a)long
b)short
c)in a huge font making them easier to read
d)always indented
e)None of the above
7)Why is it sometimes important not to leave the message thread,i.e the previous message in the e-mail chain?
a)To be ploite. People expect to always see the thread.
b)To increase comprehension of the lates message ,and show the history of messges that led up to this point in the exchange.
c)Because it looks lilke an oversight the thread should always be there.
d)None of the above.
8)Which of the following could be considered as not begin 'virtyal events, 'so you may wish to respond using a more direct reply or regular mail?
a)Weddings, funerals, engagements, brithdays.
b)After hours get-togethers.
c)Casual meetings related to school or work
d)A local prize draw.
9)What does 'flaming' or 'to flame' mean in the oline world?
a)Flaming means delivering a strongly held opinion without holding back any emotion, often offending the person who is 'flamed'
b)To grow angry and increasingly upset by a message you have received.
c)To grow red in the face, embarrassed by certin online content.
d)To cause a shutdown of your computer and several others on the same network, even if by accident.
10)What is the purpose of icon-emotions or so-called 'emoticons' in email communication?
a)They contain important information such as credit card number.
b)They indicate that the email is urgent.
c)They are meant for fun and entertainment value.
d)They act as a signature which is added at the end of each sent mail.
11)What should you do if you don not want to type your name at the end of every email you send?
a)Only sign emails which you send to business associates
b)Do not sign at all as people know who the email is form, coutesy your return email address.
c)Inculde the from information in the subject line so you can save the itime of signign the email.
d)Create a signature that wil get automatically attached to every email you send.
12)Which of the following is the best technique for sending a large email attachment?
a)Just attach it and send it.
b)Email the other party direct first and make sure their connection can handle a large download.
c)Try and break it up into several smaller downloads, or zip the file if possible.
d)Send part of it, and wait to see if they request the reamaining part.
e)b and c
13)If you are chating with someone via the iinstant messenger and text 'BRB', what have you said?
a)Been Ready Buddy
b)Been Really Busy
c)being really busy
d)Be right back
14)What does 'spamming'mean,and is it good or bad netiquette?
a)Sending online presents or'spam'to your co-workers and friends (good netiquette).
b)Sending unsolicited e-mails or communications to people online (bad netiquette).
c)Both a and b,depending on the context.
d)Same as 'flaming'(good netiquette).
e)same as 'e-mail jousting'(bad netiquette).
15)What is a very useful last thing to do before sending out any e-mail?
a)Read the e-mail through for spelling and grammatical errors,to simplifly the message if possible, and to check respient's e-mail address.
b)Nothing,the quicker you send it,the quicker they will receive it.
c)Copy the e-mail at least twice into a word document,as a double precuation.
d)Check the time, so you can remember when you sent it,in case they call.
e)All of the above
16)Why should you not type in all caps when writting an email?
a)Because it can be difficult to read.
b)Because it takes up more room and makes the email longer.
c)Because it is considered'yelling'.
d)Because it is lough on your keyboard.
e)a and c
17)Which of the following 2options are not good practices for reacting to virus hoaxses and chain letters?
a)Forwarding them to your friends, as often advised by the e-mail hoaxe itself.
b)Discarding or deleting them immediately.
c)Considering them,and allowing them to send to your entire contacts list,for other people to decide about their authenticity.
d)Printing them out and sending hard copies to a local internet watchdog or awareness group.
18)When sending an e-mail,why is it a good idea to try and use the cc:field sparingly?
a)The cc:can be confusing since the recipients might not know who is supposed to act on the message.
b)Unless the recipient in the cc:feild knows why they are receiving a copy of the message,he or she may not act on the message, but assume it is really only for
the main recipient.
c)It can sometimes devalue the main message depending on the context,as it could be seen to depersonalize the main message./
d)all of the above
19)What is the most important aspect of writing content for a blog,either as a main posting or as a comment on someone else's blog?
a)Always make your posts accurate and truthful(as well as entertaining) especially if they refeclt on your reputation as someone with an on line presencs.
b)Make it long and deatailed, and occasionally bend the truth a little for the sake of impact, even if you are discovereed.
c)Make the blog colorful, or make your posting in bold , italic or in capitals, for emphasis.
d)All of the above.
20)Why is it important to be careful with fomatting when sending an e-mail message?
a)It's not -you can format in any style you like, as the recipient will find a way to understand the message.
b)Because the recipient may not be able certain fonts or formats on his or her computer.
c)It is polite and looks neater, especially if you use pretty colors.
d)Sometimes computer have been known to blow up when used with the wrong fonts.
e)None of the above.
21)A comman online symbol, what is the correct emoticon for a regular smiley face from the list below?
a);)
b);-)
c);))
d)(..:
e)(-:
22)What do the abbreviations "Fwiw and FYI stan for?
a)For What it's Worth for your Information
b)For Why It's War for Your Infor
c)For Whom it Worries, Forget your Instructor
d)Furture Wear Inside Walls, Fool your Insides
e)For Whom It Worries Fax Your Information.
23)Which of the following is the best advice when writing a business e-mail?
a)To use varied italics, colors and special fonts because people like to see them.
b)To keep the information relatively short, precise and always polite, wtith simple questions relating to what you expect to happen.
c)To make detailed demands in long Paragraphs with the implication of wrongdoing on the part of the receiver.
d)To panic, but then recover and decide to send the messge by regular mail as this is definitely more secure.
24)Which of the following best reffects a so called 'Golden Rule of etiquette?
a)Spam your friends.
b)Remember the human (remember that a real person is receiving the message)
c)Sometimes act friendly in Chat and emails
d)Only flame your friends by accident
e)All of the above
25)What are v Card and why are they sometimes distractiong or difficult for the recipient?
a)vCards are online invitation cards, but the recipient often does not want to attend the event
b)vCards are email that copy in other members of your contacts list automatically which is often not desirable.
c)vCards are electronic business cards, but they often take the form of ana e-mail attachment, therefore making every email look like it has an attachment.
d)vCards are online stationery cards used for a variety of events, and therfore business and recreational events can get confused.
e)None of the above.
26)Which of the following is a good statement about time delays between email exchanges?
a)Try to reply within a 24-48 hour window, but allow at least the same amount of time before sendinga follow on email if not longer.
b)Always reply within 24 hours, and expect the same form someone else.
c)Wait 36 hours before replying to any e-mail but send a follow on e-mail within 24hours if you don't hear anything.
d)Always allow a month for a reply, and return your own received emails within three weeks.
27)Which of the following is the best description of an internet troll?
a)Someone who goes trolling on the internet, moving from place to place without setting anywhere in a chat room or on a borad.
b)A funny emoticon made to look like a troll.
c)Another name for a spammer.
d)Someone who participates in a message board or chat with the intention to disrupt it in some way.
28)What does it mean to respect somebody else's bandwidth?
a)To measure the width of the desktop PC in comparison to a laptop of the same brand.
b)To open doors for them to fit thorugh a reference specifically to the real rather than the virtual world.
c)To be conscious of how much storage space you are controlling in any given communication since everyone only has limited space.
d)To allow them two communications for every single communication of your own.
e)None of the above.
29)What is the correct way to address someone online, if you are unsure of how he ror she whould like to ve addressed?
a)Use their first name, it is always the friendiest option.
b)Use their last name, such as MR. Jones or Ms. Jones.
c)Use their full name with their first name in Parentheses afterwards.
d)Use Dear X to demonstrate you uncertainty, and they will probably correct you.
30)Why is it always good to use proper grammar and correct spelling in internet posting like message boards?
a)Peple who are no-native English speakers will understand your writing easily.
b)Good grammer and spelling keep ambiguity to a minimum, thereby communicating the mesage more clearly.
c)You do not want to be embarrased.
d)It is good manners, and you can be proud of yourself.
e)You are always morally judged by how many typoes you make.
31)How often is it sensible to use reply all whwen replying to an e-mail?
a)As often possible the more people know the information the better.
b)Always as e-mail should have at least two recipients at all times.
c)Only if the information is really relevant to everyone on the list, otherwise keep reply all toe a minimum.
c)You should reply all about twice as often as you simply reply.
d)None of the above.
32)What is the best way to treat "Spam" or unsolicited emails?
a)Do not reply to them.
b)Delete them.
c)Transfer them to yur spam folder.
d)Ignore them (if you notice them, as they are usually transfered to your spam folder automatically)
e)All of the above.
33)What does it mean when you type an e-mail in all capitals?
a)The e-mail is important
b)The e-mail is an emergency
c)The e-mail is classified inforamtion
d)The effect is that you are shouting
e)b and c
34)How would you abbreviate Be Seeing you in email jargon?
a)BSU
b)BCNU
c)BCINU
d)BCINYU
e)BSNU
35)What does the phrase lurk before you leap commonly mean on internet sites?
a)That you should set up a virtual online presence and scare people when they log-in
b)That you should familanize yourself with a website contents __ its purpose, its FAQ, its community ___ before making a contribution.
c)a and b
d)That you should contribute quickly before anyone discovers that you are an unwelcome presence, or only tenoulsy connected to the site and its online community.
1)On a social networking site, which of the following is important to consider - in a personal way-when uploading photagraphs?
a)How many images you can upload as fast as possible.
b)Consider the feelings and reputation of the person whose image you are uploading, especially if the image is compromising in some way.
c)Weather it is clear that you are the one uploading the images or not.
d)None of the above.
2)What does "HTH" mean in an email or on a message board?
a)Happy today happy
b)Hope this helps
c)Help the human
d)Happy to help
e)b and d
3)What is the better Solution than using bold or italic to emphasize when e-mailing or posting online?
a)Use capitals
b)Use color
c)Use carefully chosen words and phrases, so that the meaning is clear and not ambiguous and unlikely to cause misunderstandings.
d)Draw a picture and insert it around the text.
e)None of the above.
4)Which of the following is the best reponse to sending a message that you didn't intend to send or sent to the wrong recipient?
a)Make a request for the e-mail to be recalled or sent back to you.
b)Race over to the recipent's computer, especially if he or she lives or works locally, and delete the message manually.
c)Send a follow-up message explainig that the previous message was a mistake, with a brief apology and explaining that the message can be ignored.
d)jump up and down in frustration and tear you hair.
e)All of the above.
5)What does'scrolling the chat screen' in a internet chat room mean, and is it good or bad netiquette?
a)Looking further down the screen (good netiquette).
b)Scrolling down to follow the conversation as it develops (bad netiquette).
c)Posting multiple, often single letter postings so the chat screen scrolls very fast for all users (bad netiquette)
d)Flicking between multiply chat screen on multiply sites (neither good nor bad netiquette).
e)None of the above.
6)When writing an email, it is generally a good idea for your paragraphs to be_________
a)long
b)short
c)in a huge font making them easier to read
d)always indented
e)None of the above
7)Why is it sometimes important not to leave the message thread,i.e the previous message in the e-mail chain?
a)To be ploite. People expect to always see the thread.
b)To increase comprehension of the lates message ,and show the history of messges that led up to this point in the exchange.
c)Because it looks lilke an oversight the thread should always be there.
d)None of the above.
8)Which of the following could be considered as not begin 'virtyal events, 'so you may wish to respond using a more direct reply or regular mail?
a)Weddings, funerals, engagements, brithdays.
b)After hours get-togethers.
c)Casual meetings related to school or work
d)A local prize draw.
9)What does 'flaming' or 'to flame' mean in the oline world?
a)Flaming means delivering a strongly held opinion without holding back any emotion, often offending the person who is 'flamed'
b)To grow angry and increasingly upset by a message you have received.
c)To grow red in the face, embarrassed by certin online content.
d)To cause a shutdown of your computer and several others on the same network, even if by accident.
10)What is the purpose of icon-emotions or so-called 'emoticons' in email communication?
a)They contain important information such as credit card number.
b)They indicate that the email is urgent.
c)They are meant for fun and entertainment value.
d)They act as a signature which is added at the end of each sent mail.
11)What should you do if you don not want to type your name at the end of every email you send?
a)Only sign emails which you send to business associates
b)Do not sign at all as people know who the email is form, coutesy your return email address.
c)Inculde the from information in the subject line so you can save the itime of signign the email.
d)Create a signature that wil get automatically attached to every email you send.
12)Which of the following is the best technique for sending a large email attachment?
a)Just attach it and send it.
b)Email the other party direct first and make sure their connection can handle a large download.
c)Try and break it up into several smaller downloads, or zip the file if possible.
d)Send part of it, and wait to see if they request the reamaining part.
e)b and c
13)If you are chating with someone via the iinstant messenger and text 'BRB', what have you said?
a)Been Ready Buddy
b)Been Really Busy
c)being really busy
d)Be right back
14)What does 'spamming'mean,and is it good or bad netiquette?
a)Sending online presents or'spam'to your co-workers and friends (good netiquette).
b)Sending unsolicited e-mails or communications to people online (bad netiquette).
c)Both a and b,depending on the context.
d)Same as 'flaming'(good netiquette).
e)same as 'e-mail jousting'(bad netiquette).
15)What is a very useful last thing to do before sending out any e-mail?
a)Read the e-mail through for spelling and grammatical errors,to simplifly the message if possible, and to check respient's e-mail address.
b)Nothing,the quicker you send it,the quicker they will receive it.
c)Copy the e-mail at least twice into a word document,as a double precuation.
d)Check the time, so you can remember when you sent it,in case they call.
e)All of the above
16)Why should you not type in all caps when writting an email?
a)Because it can be difficult to read.
b)Because it takes up more room and makes the email longer.
c)Because it is considered'yelling'.
d)Because it is lough on your keyboard.
e)a and c
17)Which of the following 2options are not good practices for reacting to virus hoaxses and chain letters?
a)Forwarding them to your friends, as often advised by the e-mail hoaxe itself.
b)Discarding or deleting them immediately.
c)Considering them,and allowing them to send to your entire contacts list,for other people to decide about their authenticity.
d)Printing them out and sending hard copies to a local internet watchdog or awareness group.
18)When sending an e-mail,why is it a good idea to try and use the cc:field sparingly?
a)The cc:can be confusing since the recipients might not know who is supposed to act on the message.
b)Unless the recipient in the cc:feild knows why they are receiving a copy of the message,he or she may not act on the message, but assume it is really only for
the main recipient.
c)It can sometimes devalue the main message depending on the context,as it could be seen to depersonalize the main message./
d)all of the above
19)What is the most important aspect of writing content for a blog,either as a main posting or as a comment on someone else's blog?
a)Always make your posts accurate and truthful(as well as entertaining) especially if they refeclt on your reputation as someone with an on line presencs.
b)Make it long and deatailed, and occasionally bend the truth a little for the sake of impact, even if you are discovereed.
c)Make the blog colorful, or make your posting in bold , italic or in capitals, for emphasis.
d)All of the above.
20)Why is it important to be careful with fomatting when sending an e-mail message?
a)It's not -you can format in any style you like, as the recipient will find a way to understand the message.
b)Because the recipient may not be able certain fonts or formats on his or her computer.
c)It is polite and looks neater, especially if you use pretty colors.
d)Sometimes computer have been known to blow up when used with the wrong fonts.
e)None of the above.
21)A comman online symbol, what is the correct emoticon for a regular smiley face from the list below?
a);)
b);-)
c);))
d)(..:
e)(-:
22)What do the abbreviations "Fwiw and FYI stan for?
a)For What it's Worth for your Information
b)For Why It's War for Your Infor
c)For Whom it Worries, Forget your Instructor
d)Furture Wear Inside Walls, Fool your Insides
e)For Whom It Worries Fax Your Information.
23)Which of the following is the best advice when writing a business e-mail?
a)To use varied italics, colors and special fonts because people like to see them.
b)To keep the information relatively short, precise and always polite, wtith simple questions relating to what you expect to happen.
c)To make detailed demands in long Paragraphs with the implication of wrongdoing on the part of the receiver.
d)To panic, but then recover and decide to send the messge by regular mail as this is definitely more secure.
24)Which of the following best reffects a so called 'Golden Rule of etiquette?
a)Spam your friends.
b)Remember the human (remember that a real person is receiving the message)
c)Sometimes act friendly in Chat and emails
d)Only flame your friends by accident
e)All of the above
25)What are v Card and why are they sometimes distractiong or difficult for the recipient?
a)vCards are online invitation cards, but the recipient often does not want to attend the event
b)vCards are email that copy in other members of your contacts list automatically which is often not desirable.
c)vCards are electronic business cards, but they often take the form of ana e-mail attachment, therefore making every email look like it has an attachment.
d)vCards are online stationery cards used for a variety of events, and therfore business and recreational events can get confused.
e)None of the above.
26)Which of the following is a good statement about time delays between email exchanges?
a)Try to reply within a 24-48 hour window, but allow at least the same amount of time before sendinga follow on email if not longer.
b)Always reply within 24 hours, and expect the same form someone else.
c)Wait 36 hours before replying to any e-mail but send a follow on e-mail within 24hours if you don't hear anything.
d)Always allow a month for a reply, and return your own received emails within three weeks.
27)Which of the following is the best description of an internet troll?
a)Someone who goes trolling on the internet, moving from place to place without setting anywhere in a chat room or on a borad.
b)A funny emoticon made to look like a troll.
c)Another name for a spammer.
d)Someone who participates in a message board or chat with the intention to disrupt it in some way.
28)What does it mean to respect somebody else's bandwidth?
a)To measure the width of the desktop PC in comparison to a laptop of the same brand.
b)To open doors for them to fit thorugh a reference specifically to the real rather than the virtual world.
c)To be conscious of how much storage space you are controlling in any given communication since everyone only has limited space.
d)To allow them two communications for every single communication of your own.
e)None of the above.
29)What is the correct way to address someone online, if you are unsure of how he ror she whould like to ve addressed?
a)Use their first name, it is always the friendiest option.
b)Use their last name, such as MR. Jones or Ms. Jones.
c)Use their full name with their first name in Parentheses afterwards.
d)Use Dear X to demonstrate you uncertainty, and they will probably correct you.
30)Why is it always good to use proper grammar and correct spelling in internet posting like message boards?
a)Peple who are no-native English speakers will understand your writing easily.
b)Good grammer and spelling keep ambiguity to a minimum, thereby communicating the mesage more clearly.
c)You do not want to be embarrased.
d)It is good manners, and you can be proud of yourself.
e)You are always morally judged by how many typoes you make.
31)How often is it sensible to use reply all whwen replying to an e-mail?
a)As often possible the more people know the information the better.
b)Always as e-mail should have at least two recipients at all times.
c)Only if the information is really relevant to everyone on the list, otherwise keep reply all toe a minimum.
c)You should reply all about twice as often as you simply reply.
d)None of the above.
32)What is the best way to treat "Spam" or unsolicited emails?
a)Do not reply to them.
b)Delete them.
c)Transfer them to yur spam folder.
d)Ignore them (if you notice them, as they are usually transfered to your spam folder automatically)
e)All of the above.
33)What does it mean when you type an e-mail in all capitals?
a)The e-mail is important
b)The e-mail is an emergency
c)The e-mail is classified inforamtion
d)The effect is that you are shouting
e)b and c
34)How would you abbreviate Be Seeing you in email jargon?
a)BSU
b)BCNU
c)BCINU
d)BCINYU
e)BSNU
35)What does the phrase lurk before you leap commonly mean on internet sites?
a)That you should set up a virtual online presence and scare people when they log-in
b)That you should familanize yourself with a website contents __ its purpose, its FAQ, its community ___ before making a contribution.
c)a and b
d)That you should contribute quickly before anyone discovers that you are an unwelcome presence, or only tenoulsy connected to the site and its online community.
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