Upwork Office Skills Test Answers 2017
40 Answered Test Questions:
1) What is/are the benefit(s) of e-mailing documents rather than always providing hard copies to individuals?
a) There is no benefit except that people can delete them more easily.
b) The documents can potentially be edited online and re-circulated.
c) The documents can be electronically forwarded, which saves stationery that may otherwise be used.
d) b and c
2) Which of the following options will help you in establishing strong relationships with your clients???
a) Spending sufficient capital instead of time to acquire your client.
b) Doing creative outsourcing to research about the needs of the client.
c) Acquiring new clients while not letting the old ones go.
d) Avoiding being friendly and instead being professional, while dealing with a client
3) Which of the following is/are the correct advantage(s) of decentralization?
a) It gives the freedom to act and act for some decision making to the subordinates. Thus, it gives the feeling of status and recognition to them.
b) It enables one to take prompt and quick action at the earliest.
c) It is suitable for any type of organization.
d) It provides uniformity to policies and procedures.
c) It is suitable for any type of organization.
d) It provides uniformity to policies and procedures.
4) Comparing performance with high-performing competitors is known as:
a) benchmarking
b) rival measurement
c) market analysis
d) status check
5) Which of the following are proven methods of improving your office skills?
a) Smiling and being appreciative of others, especially the clients.
b) Actively listening to, even humoring people at times.
c) Looking to resolve conflicts and bringing people together.
d) Conveying what is expected in return as an appropriate response, and avoiding ambiguity.
e) All of the above
6) Suppose there is a queue of two printing jobs to be completed by a printer and unfortunately, one of the jobs got stuck in the queue. Which of the following steps can be useful in this case?
i) Press cancel button on the printer to cancel the job.
ii) Power off the printer.
iii) Unplug the printer cable, wait for a minute then re-plug it.
iv) Click on Start-->Devices and Printers-->Double click on the printer icon and cancel the printer job.
a) (i) and (ii) only
b) (ii) and (iv) only
c) (i) and (iv) only
d) (ii), (iii) and (iv)
7) On creating her two page resume, Emma finds the paragraph heading for her "Professionals Achievements" paragraph is showing at the bottom of the first page, while the details are on the next page. To keep the paragraph heading as well as the paragraph text on the same page, and assuming there are no empty paragraph markers in the document and the widow/orphan option is turned on, Emma should click on the paragraph heading and select which option from the Paragraph group?
a) Keep lines together
b) Keep with next
c) Widow/orphan
8) What is 'glazing'(a term used in an office environment)?
a) It is corporate speak for sleeping with open eyes.
b) It is a term used for violating an ISP's rules of conduct.
c) It is a term used for spending too much time on computer.
d) None of the above
9) If a subordinate is having difficultly carrying out a delegated task, what should a manager do?
a) Take over the task for the employee so he or she will not become demoralized.
b) Be available as a role model and resource in identifying alternative solutions.
c) Give the employee a written warning.
d) Give the employee a second delegated task so he or she has another opportunity to prove his worth.
10) What does the abbreviation CEO stand for?
a) Company Executive Officer
b) Communicate Especially On
c) Corporate Executive Officer
d) Chief Executive Officer
11) For which for the following activities is a policy and Procedure (P&P) Manual useful?
a) For spreading business philosophies within and between departments.
b) For providing training and orientation to new and current employees.
c) For defining limits of authority within the organization.
d) All of the above
12) According to standard filing conventions, in which order will the following three documents be filled?
Dr. Jones's office, Doctor at sea, Doctor come quickly
a) Dr. Jones's office, Doctor at sea, Doctor come quickly
b) Doctor at sea, Doctor come quickly, Dr. Jones's office
c) Doctor come quickly, Dr. Jones's office, Doctor at sea
d) Dr. Jones's office, Doctor come quickly, Doctor at sea
13) In which order would the following strategic planning activities take place?
1. Evaluating performance
2. Devising strategy
3. Documenting plans
4. Executing plans
a) 2, 4, 3, 1
b) 4, 3, 1, 2
c) 3, 2, 1, 4
d) 4, 1, 3, 2
e) 2, 3, 4, 1
14) Which of the following keys combinations is used to lock a computer that has a Microsoft Windows operating system?
a) Ctrl + L
b) Windows logo key + L
c) Alt + N
d) Windows logo key + W
15) When replying to an e-mail, who do you place in the cc: line and who in the bcc: line?
a) A recipient who you wish to be visible to all the other recipients goes in the cc: line, and recipient who you wish be visible only to the primary recipient goes in the bcc: line.
b) A recipient who you wish to be visible to only the primary recipients goes in the cc: line, and recipient who you wish be visible only to the secondary recipient goes in the bcc: line.
c)
d)
16) The following statements are TRUE about connects (and the use of them). Please check all that apply.
Note: There may be more than one right answer.
a) They are tokens that are used to submit applications on Upwork
b) All applications require anywhere from 1 to 5 connects to apply for a job. The number of connects needed depend upon the size and type a job
c) They are tokens used to play games on the site to earn invitations to jobs
d) If invited to a job by a client, a freelancer does not have to use any connects to submit a proposal
e) They are tokens used to accept jobs
f) They ate replenished at the end of each monthly cycle
17) What should a freelancer include on their profile? (check all that apply)
Note: There may be more than one right answer.
a) A detailed work history
b) The most recent picture the freelancer can find
c) A professional head shot
d) A video of the freelancer doing an activity they enjoy
e) Targeted skills
f) Past Work Samples
18) Which of the following describes the job success score?
a) The average of your client satisfaction score across all projects
b) The average of your marketing effectiveness score across all projects
c) The average of your client communication score across all projects
d) A comprehensive, single measure of your work and reputation on Upwork
a) benchmarking
b) rival measurement
c) market analysis
d) status check
5) Which of the following are proven methods of improving your office skills?
a) Smiling and being appreciative of others, especially the clients.
b) Actively listening to, even humoring people at times.
c) Looking to resolve conflicts and bringing people together.
d) Conveying what is expected in return as an appropriate response, and avoiding ambiguity.
e) All of the above
6) Suppose there is a queue of two printing jobs to be completed by a printer and unfortunately, one of the jobs got stuck in the queue. Which of the following steps can be useful in this case?
i) Press cancel button on the printer to cancel the job.
ii) Power off the printer.
iii) Unplug the printer cable, wait for a minute then re-plug it.
iv) Click on Start-->Devices and Printers-->Double click on the printer icon and cancel the printer job.
a) (i) and (ii) only
b) (ii) and (iv) only
c) (i) and (iv) only
d) (ii), (iii) and (iv)
7) On creating her two page resume, Emma finds the paragraph heading for her "Professionals Achievements" paragraph is showing at the bottom of the first page, while the details are on the next page. To keep the paragraph heading as well as the paragraph text on the same page, and assuming there are no empty paragraph markers in the document and the widow/orphan option is turned on, Emma should click on the paragraph heading and select which option from the Paragraph group?
a) Keep lines together
b) Keep with next
c) Widow/orphan
8) What is 'glazing'(a term used in an office environment)?
a) It is corporate speak for sleeping with open eyes.
b) It is a term used for violating an ISP's rules of conduct.
c) It is a term used for spending too much time on computer.
d) None of the above
9) If a subordinate is having difficultly carrying out a delegated task, what should a manager do?
a) Take over the task for the employee so he or she will not become demoralized.
b) Be available as a role model and resource in identifying alternative solutions.
c) Give the employee a written warning.
d) Give the employee a second delegated task so he or she has another opportunity to prove his worth.
10) What does the abbreviation CEO stand for?
a) Company Executive Officer
b) Communicate Especially On
c) Corporate Executive Officer
d) Chief Executive Officer
11) For which for the following activities is a policy and Procedure (P&P) Manual useful?
a) For spreading business philosophies within and between departments.
b) For providing training and orientation to new and current employees.
c) For defining limits of authority within the organization.
d) All of the above
12) According to standard filing conventions, in which order will the following three documents be filled?
Dr. Jones's office, Doctor at sea, Doctor come quickly
a) Dr. Jones's office, Doctor at sea, Doctor come quickly
b) Doctor at sea, Doctor come quickly, Dr. Jones's office
c) Doctor come quickly, Dr. Jones's office, Doctor at sea
d) Dr. Jones's office, Doctor come quickly, Doctor at sea
13) In which order would the following strategic planning activities take place?
1. Evaluating performance
2. Devising strategy
3. Documenting plans
4. Executing plans
a) 2, 4, 3, 1
b) 4, 3, 1, 2
c) 3, 2, 1, 4
d) 4, 1, 3, 2
e) 2, 3, 4, 1
14) Which of the following keys combinations is used to lock a computer that has a Microsoft Windows operating system?
a) Ctrl + L
b) Windows logo key + L
c) Alt + N
d) Windows logo key + W
15) When replying to an e-mail, who do you place in the cc: line and who in the bcc: line?
a) A recipient who you wish to be visible to all the other recipients goes in the cc: line, and recipient who you wish be visible only to the primary recipient goes in the bcc: line.
b) A recipient who you wish to be visible to only the primary recipients goes in the cc: line, and recipient who you wish be visible only to the secondary recipient goes in the bcc: line.
c)
d)
16) The following statements are TRUE about connects (and the use of them). Please check all that apply.
Note: There may be more than one right answer.
a) They are tokens that are used to submit applications on Upwork
b) All applications require anywhere from 1 to 5 connects to apply for a job. The number of connects needed depend upon the size and type a job
c) They are tokens used to play games on the site to earn invitations to jobs
d) If invited to a job by a client, a freelancer does not have to use any connects to submit a proposal
e) They are tokens used to accept jobs
f) They ate replenished at the end of each monthly cycle
17) What should a freelancer include on their profile? (check all that apply)
Note: There may be more than one right answer.
a) A detailed work history
b) The most recent picture the freelancer can find
c) A professional head shot
d) A video of the freelancer doing an activity they enjoy
e) Targeted skills
f) Past Work Samples
18) Which of the following describes the job success score?
a) The average of your client satisfaction score across all projects
b) The average of your marketing effectiveness score across all projects
c) The average of your client communication score across all projects
d) A comprehensive, single measure of your work and reputation on Upwork
3 comments
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